Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Rights of return:
- Permitted product returns:
- the packaging is unopened and still in the manufacturer's sealed package, and
- returned within 30 days from the date of shipment.
- Damaged products: Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact our Customer Services within 7 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.
- Order discrepancies: All order discrepancies (shortages, mislabeled product or overages) must be reported to us within 7 days of receipt of shipment.
- Defective/Dead on Arrival (DOA): Report DOAs to our Customer Service within 5 days of receipt of shipment.
- Non-returnable product (not all inclusive): The following Products cannot be returned to Import Shopping:
Software, memory cards can only be accepted if still sealed. This policy is to avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988. All opened software is exempt from return under the terms of the distance Selling Regulations (SI2334/2000). Software that arrives damaged or is physically faulty may be returned under our normal returns policy
Headphones and earphones and personal care items would not be covered under this return policy due to hygiene issue.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Process: All returns must have an Return Materials Authorization (RMA) number. If the return meets ours return guidelines, you may obtain an RMA number by contacting:
our Customer Services . By email at [email protected]
In order to expedite a return, please have the following information on hand when requesting an RMA number: Client Account Number, Order Date, Item title, Serial Number (if applicable), the nature of the issue and whether the seal has been broken.
Once the RMA number is issued, please note:
Products must be returned to our specified address within 14 days after we acknowledge your request.Product authorized for return must be received within such time period at the facility identified on your RMA instructions.
RMA numbers cannot be extended or reissued.
Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE ITEM BOX.
We strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.
All returns MUST be 100% complete and contain:
- ALL original boxes and packing material
- All accessories and documentation provided by the manufacturer or publisher
- All Data/Accounts/Activation Lock need to be removed on the device
Incomplete returns may be returned to sender or subject to a minimum 20% restocking fee at our sole discretion.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.